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Associate User Researcher

Associate User Researcher

JOB ID: 183760BR
Contract, Fixed Term

About the Company

WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

About WB Games Montréal

WB Games Montréal is a division of Warner Bros Interactive Entertainment (WBIE). Founded in 2010, we are 300+ creative team members strong who join forces every day to create unforgettable AAA experiences across all platforms.

Job Description

WB Games is looking to add a new member in Montreal to its central user research team. We are looking for an Associate User Researcher with a passion for understanding and evaluating player experiences in order to assist the design and production teams to make data-informed decisions, and ultimately make the greatest possible games.

As an associate user researcher, you will help the research team collect and analyze player data in a variety of ways, such as recruiting participants, moderating playtests, administering surveys, and compiling results. You will also have a variety of technical tasks such as maintaining the research facility and keeping the lab in good running order. You will receive training for many of the necessary skills; however, knowledge of basic research practices and interacting with players is critical.

Key Responsibilities

  • Assist in the preparation and execution of research studies.
    • Work hand-in-hand with user researchers to deliver timely actionable results to our development partners
    • Facilitate a wide variety of research methodologies such as usability studies, playtests, internal play sessions, and survey research.
    • Recruit participants for each study based on defined profiles
    • Set-up and prepare research stations with necessary software
    • Summarize research notes and observations collected during a study, compile survey results into synthesized findings
    • Flexibility to moderate research sessions which may take place on evenings or weekends as required
  • Support the user research team in various day-to-day tasks
    • Maintain lab hardware and various equipment, including basic troubleshooting
    • Develop and evolve the playtest recruitment database
    • Create documentation and supporting assets for the research group

Job Qualifications

  • Education:
    • Pursuit of a relevant university degree such as psychology, human computer interaction, user experience, market research, game design
  • Special Knowledge or Skills that would be valuable:
    • Experience moderating large groups effectively without supervision, and speaking in front of groups with authority
    • Excellent organizational skills and willingness to learn
    • Comfortable with Microsoft Office Software (Excel, Word, Outlook)
    • Knowledge of research design, qualitative, and quantitative methodologies
    • Familiar with game design theory and development process for video games
    • Passionate about video games and an active player in a variety of genres
    • Must be bilingual (French/English) with strong written and verbal abilities in both languages
    • Must be able to work in Canada. (Relocation support is not offered for this role.)
    • Have grit. Be rad.
Management has the right to add or change duties and job requirements at any time.
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