IT Support Analyst
About the Company
WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.
About WB Games Montréal
Since its launch in 2010, WB Games Montréal has grown to more than 300 employees and continues to recruit additional talents. Working with some of Warner Bros. Studios’ biggest brands, including DC Entertainment, the studio is dedicated to developing triple A video games.
WB Games Montréal, a division of Warner Bros. Interactive Entertainment (WBIE), seeks an IT Support Analyst.
As an IT Support Analyst, the person will be involved in the operations related to the management of the Desktop environment. (Configuration, deployments and automation.) The person will also be responsible for providing Level 2+ support to the users as well as helping to manage the System Center services.
- Support of the Desktop environment. (1000 workstations.)
- Problem solving during the operations of the business.
- Deployment of workstations and software as well as management of their updates.
- Documentation of the procedures related to the Desktop environment.
- Software packaging and deployment using SCCM.
- Monitoring support incidents and working with support staff to prioritise and resolve them efficiently.
- Security and vulnerability remediation
- Other related tasks.
Education, Professional Training, Technical Training or Certification
- 5+ years of experience working in a similar position in a corporate environment.
- College (or higher) diploma in computers.
- Bilingualism (French/English).
- Experience supporting Windows 10 and Windows Server.
- Microsoft System Center Configuration Manager (SCCM)
- Active Directory (Group policies, Accounts management, etc.)
- Office 365.
- Automated software and OS deployment
- Powershell or scripting
- TCP/IP LAN & WAN
- Mobile device management
Nice to Have
- Autodesk Maya and 3D Studio Max.
- Mac OS.
- Game Console experience.
- Adobe CC products
- Jira service desk
- Asset management
- Microsoft Certifications
You must have excellent customer service skills, be a team player, motivated, responsible, thorough, dynamic, punctual, enjoy solving problems, ability to work without constant supervision, and have an entrepreneurial spirit.