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IT Support Analyst

IT Support Analyst

JOB ID: R000081593
Full Time

About the Company

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.

About WB Games Montréal

WB Games Montréal is a division of Warner Bros Interactive Entertainment (WBIE). Founded in 2010, we are 300+ creative team members strong who join forces every day to create unforgettable AAA experiences across all platforms.

Job Description


WB Games Montreal, a division of Warner Bros. Interactive Entertainment (WBIE), seeks an IT Support Analyst.


Your New Role…

In this role you will be involved in supporting the studio employees, software, hardware, and infrastructure. You’ll help the team with configuration, deployment, and automation of IT solutions. This position is hybrid and requires a presence at our downtown offices 3 days a week on a rotating basis.


Your Role Accountabilities...
  • Support of desktops, build and automation farm.
  • Troubleshooting and problem resolution.
  • Deployment of workstations and software applications as well as management of their updates.
  • Documentation of the procedures related to the supported environment.
  • Operation of the System Center suite (SCCM).
  • Monitoring support incidents and working with support staff to prioritize and resolve them efficiently.
  • Other related tasks.


Qualifications & Experience…
  • 3+ years of experience working in a similar position in a corporate environment.
  • Degree in IT, computer science or similar
  • Bilingualism (French/English).
  • Experience supporting Windows 10 and Windows Server.
  • Desktop troubleshooting.
  • Active Directory (Group policy, Account management, etc.)
  • Office 365.
  • Anti-Virus
  • Vulnerability remediation
  • Software packaging and deployment
  • Patch management
  • Inventory management
  • You must have excellent customer service skills, be a team player, motivated, responsible, analytical, punctual, enjoy solving problems, tenacious, ability to work autonomously and communicate efficiently.

Bonus Point for knowledge of the following (desired but not essential)

  • Microsoft certifications
  • Autodesk product support
  • Adobe product support
  • OKTA identity provider.
  • Microsoft Endpoint Configuration Manager / SCCM knowledge
  • PowerShell or scripting
  • Slack
  • Citrix
  • Parsec
  • Jira service desk
  • MAC OS
  • Sentinel One anti-virus
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